Website Privacy and Security Statement of Renovare Pty Ltd trading as Renovare
Renovare is committed to providing you with the best possible customer service experience. Renovare is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals. These principles can be viewed here.
The most relevant aspects of these principles are addressed here.
Collection of your personal information
Our website can be viewed without providing personal information, however, to provide the very best customer service Renovare may request that you submit personally identifiable information. We may request information via enquiry forms or our chat system. Information may include but is not limited to your name, contact details and information about the types of homes and options that may interest you.
Some Renovare locations may use reputable email subscription services to manage email newsletter subscriptions. Your name and email is recorded on a secure database with the relevant service and is only accessible to Renovare employees. Please refer to the privacy and security policy of the relevant email subscription service for more information.
You can unsubscribe at any time from an email subscription by using the unsubscribe link in the emails you receive from us.
Cookies and other Web Technologies
Our partners may use this information to provide measurement services and target ads. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries or resolving technical issues. Those companies will be permitted to obtain only the personal information they need to deliver the service. Renovare takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
All databases are backed up to off-site secure hosting. The website utilises SSL encryption to further protect privacy and maintain data security. Our website is further protected from online threats via a firewall.
Use of your personal information
When you visit our website, we collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address.
This collected information is used by us and a team of web professionals for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Renovare reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.